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当你在工作中犯错或冒犯别人时，可能就人会遭到对方的抱怨或指责。抱怨、指责的语气较重，因此一定要保持冷静，向对方解释事情发生的原因；如果确实是自己的错，则要诚恳地道歉。
Dialogue
A: Our neighbor company like to have their radios turned on loud, I see./我发现咱们隔壁的公司喜欢把收音机开得很大。
B: Yes. It's like this almost every day. It's most irriatating!/是啊，差不多天天都是这样，真是烦人。
A: Some people are not very considerate./有些人就是不替别人着想。
B: I've stood as much as I can. I'm going to do something about it. (goes to the window and shouts) I wonder if you people could turn that radio down a little? It's almost impossible to do anything with so much noise!/我已经受不了了，我要采取点措施。（走到窗口大喊）你们把收音机的音量开得小一点行吗？这么吵简直什么事情都没法干了。
[责编：胡月]
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